An Adapt Gas product · Commercial Energy Intelligence
HeatFlow.ai - live commercial energy intelligence
HeatFlow.ai is an Adapt Gas commercial energy intelligence platform for live monitoring, CO₂e reporting, energy waste detection, AI-assisted fault alerts and project ROI tracking - across plant rooms, commercial heating systems and heat networks.
Built for estates teams, facilities managers, ESG/sustainability leads and operators of commercial buildings who need to reduce energy waste, evidence carbon savings and prove ROI from heating and decarbonisation works.
Backed by Adapt Gas - the Gas Safe registered commercial engineering team that investigates alerts, delivers plant room works and turns insight into measurable improvement.
What is HeatFlow.ai?
HeatFlow.ai is a commercial energy intelligence platform owned and operated by Adapt Gas. It gives estates teams and facilities managers live visibility of energy use, abnormal consumption, plant room performance, CO₂e impact and project ROI across one site or a whole portfolio.
The platform monitors heat, gas, water and electricity, validates the data, and uses AI to surface faults, waste and anomalies in real time - turning raw meter data into prioritised engineering actions delivered by Adapt Gas. Whether you are reducing energy spend, evidencing decarbonisation, proving ROI on completed works or running planned maintenance, HeatFlow.ai gives you the visibility and Adapt Gas delivers the engineering.
Heat networks and consumption-based billing are supported as one use case, but HeatFlow.ai's core purpose is commercial energy intelligence - not billing. See HeatFlow.ai customers for how Adapt Gas turns insight into action.
Multi-Utility Metering & Tracking
Heatflow tracks heat, water, electricity, gas, and decarbonisation performance through one unified platform. Every utility type shares the same dashboards, billing engine, and alert system.
Heat Metering Primary
kWh / MWh
Primary heat meters for communal and district heating networks. Automated wireless readings from every meter, every day - no site visits, no manual reads, no missed data.
Water Metering
m³
Hot and cold water sub-metering through the same platform. Track consumption, detect leaks, and bill accurately using validated automated readings.
Electricity Metering
kWh
Communal and landlord supply electricity metering. Monitor consumption patterns, identify waste, and include electrical data in your unified building analytics.
Natural Gas Monitoring
m³ / kWh
Shared gas supply monitoring and tracking. Establish baselines, measure the impact of energy-saving interventions, and track ongoing gas consumption trends.
Decarbonisation Tracking
kgCO₂ / kWh
Track and prove carbon reduction savings using UK Government BEIS factors. Upload historical bills or connect live meters to measure gas reduction, carbon savings, and cost impact after energy-saving interventions.
What the Platform Does
Automated Meter Reading
Wireless data collection from every meter, every day. No site visits, no manual reads, no missed data.
Accurate, Auditable Billing
Consumption-based invoices generated from validated data with full audit trails, exception management, and 96% billing accuracy.
Real-Time Fault Detection
AI-powered alerts for offline meters, leaks, consumption spikes, flatline readings, and HIU faults - before they become costly problems.
End-to-End Maintenance
Alerts convert to jobs automatically. Assign engineers, track SLAs, and close the loop - all in one system.
Actionable Analytics
Consumption trends, site comparisons, efficiency insights, and AI-powered recommendations for every portfolio.
Compliance-Ready Reporting
Full audit trails, transparent billing, dispute resolution tools, and regulatory-aligned reporting built in.
How Heatflow Works
Install Smart Meters
We survey and install wireless heat meters and gateways across your buildings. Minimal disruption, professional commissioning.
Collect Data Automatically
Meters transmit readings wirelessly every day. Data is validated, cleaned, and stored securely in the cloud.
Monitor & Detect
Real-time dashboards show system health. AI detects faults, anomalies, and inefficiencies before they escalate.
Bill, Maintain & Optimise
Generate accurate invoices, dispatch engineers to faults, and use analytics to continuously improve performance.
Prove Your Gas Savings With Real Data
Track gas consumption before and after energy-saving interventions. Upload historical bills or connect live meters - Heatflow calculates the exact reduction in gas usage, carbon emissions, and cost using UK Government BEIS factors.
Proven savings across managed sites after implementing energy strategies
Measured using UK Government BEIS carbon factors (0.18 kgCO₂/kWh)
Real cost reduction from reduced gas consumption per building
Decarbonisation capabilities include:
- Baseline vs. post-intervention tracking
- Upload CSV or PDF bills, or connect live meters
- Carbon reduction calculated with BEIS factors
- Exportable savings reports for stakeholders
- Request expert energy surveys through the platform
- Auditable proof of decarbonisation progress
Who Is Heatflow Built For?
Property Managers
Complete visibility across your portfolio. Reduce manual work, improve billing accuracy, and resolve issues faster with automated billing, fault alerts, and portfolio-wide analytics.
Housing Associations
Meet regulatory obligations with transparent billing, accurate metering, and full audit trails for every resident. GDPR-compliant data handling and resident-friendly bill design.
Developers & ESCOs
Ensure your heat network is commercially viable from day one with smart metering, automated revenue recovery, system health monitoring, and scalable infrastructure.
Estates & Facilities Teams
Live dashboards showing system health across every site. AI detects faults and inefficiencies before they escalate, with maintenance tracking and SLA management built in.
Frequently Asked Questions
What is Heatflow.ai?+
Heatflow.ai is an AI-powered heat network management platform. It automates metering, billing, fault detection, and maintenance for communal and district heating systems across the UK. It replaces spreadsheets and manual processes with a single intelligent platform that gives operators complete visibility over their heat networks.
What utilities does Heatflow track?+
Heatflow is built for heat networks but also tracks water (hot and cold), electricity, and natural gas through the same platform. All utility types share the same dashboards, billing engine, alert system, and analytics - giving operators a single view of all building utility data.
How does Heatflow detect faults?+
Heatflow monitors every meter in real time using AI to detect offline meters, consumption spikes, flatline readings, leaks, and HIU faults. Critical alerts automatically create maintenance jobs with SLA tracking, so issues are resolved before they escalate into costly problems or tenant complaints.
Can Heatflow track decarbonisation and energy savings?+
Yes. Heatflow's decarbonisation module lets you upload historical gas bills or connect live meters to establish a baseline. After implementing energy-saving strategies, the platform tracks ongoing consumption and automatically calculates gas reduction, carbon savings using UK Government BEIS factors, and cost savings - giving you auditable proof of decarbonisation progress.
How does Heatflow improve billing accuracy?+
Heatflow uses validated, automated meter readings to generate consumption-based invoices. Every calculation is auditable, anomalies are flagged before invoicing, and tariffs are applied automatically - achieving 96% billing accuracy across managed portfolios.
Who is Heatflow designed for?+
Heatflow is designed for property managers, housing associations, developers, ESCOs, and estates teams who operate communal or district heat networks.
What meters does Heatflow work with?+
Heatflow supports all major UK heat meter brands including Diehl Sharky, Kamstrup MULTICAL, and Sontex Superstatic. Any meter with a pulse output or compatible wireless protocol (wM-Bus, LoRa, NB-IoT) can be integrated.
How long does it take to set up Heatflow?+
A typical 50-unit building can be fully commissioned in 2–3 days, including meter installation, gateway setup, connectivity testing, and platform onboarding. Larger portfolios are phased to minimise disruption.
Ready to Transform Your Heat Network?
Book a demo to see how Heatflow can reduce your operational costs, improve billing accuracy, and give you complete visibility over your heat network.